Frequently Asked Questions
Got questions? We have answers!
Check out our FAQ's below. If you have any other questions please email cotton@puppetpelts.comand one of our Puppet Pelt Team Members will get back to you as soon as possible!
How do I place an order?
Right on our website! Browse through our available products by Collection, or refine your search on the left hand side of our Products page by color, length, or type. Add any and all items that you love to your cart, and click “checkout” to place your order!
How do I pay?
Payment is made during the checkout process. You can pay directly by Credit Card during checkout. Visa, MasterCard and American Express are all accepted.
What is your fulfillment time?
We fulfill orders within 5-7 business days. Unfortunately, we cannot expedite fulfillment time. However, we can expedite shipping method (see “How do you ship orders” information below!)
How do you ship orders?
We can ship orders via UPS or DHL.
Please note that these charges are estimated costs only and customers may be subjected to additional shipping charges if the amount paid does not cover the cost of shipping.
Shipping charges vary depending on the weight and size of the package and where the order is being shipped to.
Do you ship internationally?
We ship to most countries in the world. International shipments are subject to import and/or custom fees, based on the value of the shipment, which are collected and varied by country and are unable to be calculated before an order is placed. Customs duty or tax imposed by your country is the sole responsibility of the customer.
If an international order is returned due to unpaid customs fees, Puppet Pelts, the customer is responsible for paying to reship the order.
Can I return my order?
Our return policy is as follows:
Goods cannot be returned, refunded, or exchanged. No exceptions.
I need a custom color. Do you custom dye products?
We no longer offer custom dyeing.